![]() ![]() We will only accept returns of preloved items if they are delivered in a condition that was not specified on the original preloved product listing. ![]() Ī breast pump is obviously an intimate product so cannot be refunded if used (such as earrings or underwear). ![]() If used a refund will only be processed in the event of a manufacturer fault. To be eligible for a return, your item must be unused, in the original sealed packaging and in the same condition that you received it. We cannot unfortunately offer you a refund or exchange after 30 days. Our returns policy lasts 30 days after your order has been delivered. We do process returns as fast as possible, however during busy times, if you urgently need replacement items, we suggest you place a new order on our website. This returns policy is in addition to your Statutory rights. Therefore, we recommend that you send returns via the Post Office by Recorded or Special Delivery, retaining your proof of postage. We cannot accept responsibility for returned items which do not reach us. Please note that Hippychick Ltd is unable to pay for the cost of returning goods, unless they are faulty, damaged or incorrectly dispatched. Please download our returns form and include with the item/s in their original packaging, and send it back to: Your item/s is anything from our bedding protection or Dream Tube range that has had its original packaging opened.Your item/s is a piece of clothing that has been laundered in a manner other than the recommended instructions.The form below is not completed and returned alongside the item/s.If any item is incorrect, faulty or damaged on receipt, please let us know immediately when you receive the item by emailing calling +44 (0) 1278 434440.The goods are re-saleable, unused and in their original packaging with all tags and labels intact. ![]() You return the item to us within 28 days of receiving your order.You may return an item to us for an exchange or refund providing that: It will often be quicker than this but we want to manage your expectations at busier times of the year. Please allow us up to 14 days from receipt of item for your refund to be processed. ![]()
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